Privacy Policy
The owner and manager of the Privacy Policy of the en.mevivo.app website (hereinafter referred to as the “Website”) and the MeVivo software application (“Application”, “app”, “application “,” Services “) is Mevivo srl (” We “,” Ci “,” MeVivo “) with registered office in via Campi 3 – 83020 – Contrada (AV) Italy, mevivo@pec.it, VAT number 03074630645.

This Privacy Policy provides information regarding the collection, use and disclosure of information from users who access or use the MeVivo application, websites, online services or interact with MeVivo through customer support, social media or any other way.
It is possible that periodically, changes are made to this “Privacy Policy”.
The user will be informed of this update through a revision of the date at the top of the policy itself, or in some cases through an in-app notification or additional notice placed on the home page of our website.
We invite you to review the Privacy Policy every time you access the Services or otherwise interact with us to stay informed about our policies.

Information gathering
Information provided by the user
MeVivo collects information about the user every time the user registers with the app to create a new account; participate in interactive features (such as listening to a song); make a purchase; communicate with us via sites and social media or request customer support. The information collected may be: username, e-mail, password, music listened to, address, payment method information, feedback, survey responses and other information found through messages sent to support or any other interaction with the site or application MeVivo.
Each time a user uses the MeVivo Services, the following information is collected:

Usage information: the sessions used, the videos viewed, the music listened to, screens or features that are accessed and other similar information on the use of the app.

Information on transactions: purchases or returns made, description of the product purchased, price, chosen subscription, expiry date of the free trial and time and date of the transaction made.

Log information: standard log files that include, the type of web browser used to access the MeVivo services, the version of the app in use, the times and dates of access to the MeVivo services, the pages viewed, the IP address of the user and the page visited before browsing the MeVivo websites.

Device Information: Information about the computer or mobile device used to access the MeVivo Services, including the hardware model, operating system and version, device identifiers set by the device’s operating system, and information about the mobile network (such as the connection, operator and region).
Information generated by MeVivo: based on the data collected about the user, MeVivo is able to generate personalized information. For example, like most platforms, using the user’s IP address it is possible to obtain the approximate location of the device from which the Services are being accessed. Through the name entered during registration, it is possible to make plausible assumptions about the user’s gender and through the information collected on the activity in the app, it is possible to determine the probabilities of a future usage time of the MeVivo Services.

Information collected from other sources:
MeVivo may also collect information about its users from other sources, such as those on transactions, obtained from third-party app stores used to install the app or to purchase a subscription; It is also possible to have contact information through third party calendar services. Furthermore, if you create or log in to a MeVivo account through another social media account, MeVivo will have access to certain information of the account from which you are logged in, in accordance with the authorization procedures established by that social media service. average.

Use of information
MeVivo uses the information collected about its users to:

Provide, maintain and improve its Services and develop new ones;
Process transactions and fulfill orders;
Send transactional or relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;
Communicate to its users any news, products, services and events offered, or request feedback;
Monitor and analyze trends, usage and activities in relation to the Services offered;

Detect, investigate and prevent fraudulent transactions or other illegal activities and protect the rights and property of MeVivo and others. (If you believe that your transaction was rejected in error, contact us for assistance at support@mevivo.app);
Comply with the law by processing the transaction records for the tax return;
Personalize the online experience and advertisements directed at users, based on the preferences, interests and browsing behavior of each one;

Sharing of information
MeVivo shares the information collected about its users as follows:

With the companies, suppliers and contractors you work with, including email service providers, payment processors, fraud prevention providers and other service providers;
In response to a request for information, If you believe the disclosure is in accordance with or required by any applicable law or legal process, including lawful requests from public authorities to meet national security or law enforcement requirements;
If the user’s actions are inconsistent with MeVivo’s agreements and policies or violate the law; to protect the rights, property and safety of MeVivo or others;
In connection with or during the negotiations of any merger, sale of company assets, financing or acquisition of all or part of our business by another company;

Between MeVivo and its current and future parent companies, affiliates, subsidiaries and other companies under common control and ownership;
With the consent or at the request of the user, you can choose to share the actions taken on the MeVivo Services, with third-party social media services, through the integrated tools provided by MeVivo.

Advertising and analytics services provided by third parties
MeVivo allows third parties to provide data analysis and advertising services on the web, on its behalf, through cookies, web beacons, device identifiers and other technologies. It does this to collect information on how its users use the Services; to collect information on IP addresses, device identifiers, web browsers, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by MeVivo and others to better understand users’ online activities, analyze and track data, determine the popularity of content, provide advertising and customized content based on the interests collected.

User choices
Account information
MeVivo users can update some account information, provided during registration even later, (password, name and e-mail address) independently by accessing the personal area or by contacting support support@mevivo.app

Users can disable a MeVivo account by contacting: support@mevivo.app, Some information about the user, cached or archived copies will be kept by MeVivo, for a certain period of time, when required or permitted by law.

Mobile push notifications / alerts
With the user’s consent, MeVivo sends promotional and other push notifications to the mobile device used to subscribe to the Services; the latter can be disabled at any time by changing the notification settings on the mobile device.

Legal basis for processing
The personal data of MeVivo users will only be processed in the following situations:
– If necessary to fulfill MeVivo’s responsibilities under the contract with the user (such as processing payments and providing the requested products or services);
– For a legitimate interest in processing the user’s personal data, for communications regarding changes to the Services, to help protect and improve the Services offered (including to prevent fraud) and to analyze the use of the MeVivo Services;
– If necessary to comply with legal obligations;
– With the user’s consent.

Data retention
MeVivo retains personal data for a period of time not exceeding that necessary for the purposes for which it is processed, unless applicable law requires it to be kept for a longer period of time.

Requests from the interested party
Without prejudice to certain limits and conditions established by law, MeVivo users have the following rights:
Access personal data held by MeVivo, request that personal data be corrected, deleted or made available in portable form.
To object to certain processing (such as receiving direct marketing) or to request that MeVivo limit processing in certain circumstances (for example, to keep but not to further process pending resolution of a complaint).
When MeVivo requests the user’s consent, it can be revoked by the same at any time.
Each user has the right to lodge a complaint about MeVivo’s data protection practices with a supervisory authority.
If a user wishes to exercise one of these rights and cannot do so directly through the Services or his device, you can contact MeVivo support as indicated below.

CCPA
This section provides additional information required by the California Consumer Privacy Act (or “CCPA”). In the last 12 months, MeVivo has collected the following categories of personal information: identifiers (such as name, contact information and device identifiers), Internet or other information on electronic network activity (such as browsing behavior), approximate data of geolocation, inferences (such as approximate location or product interests) and other personal information (such as payment method information, user credentials). For more details on the personal information collected, including categories of sources, please see the “Gathering of Information” section above. MeVivo collects this information for the business and commercial purposes described in the “Use of Information” section above. It shares this information with the third party categories described in the “Sharing Information” section above. Subject to certain limitations and exceptions, the CCPA provides California consumers the right to request more details on specific categories and parts of personal information, to delete their personal information, to forgo any “sale” that may occur and not to be discriminated against. to exercise these rights. MeVivo does not “sell” the personal information it collects (and will not sell it in the future without providing the right to opt out). California consumers can submit a rights request by emailing support@mevivo.app

The MeVivo support team will verify the request by asking to provide information that matches the information held on file about the applicant.
Information generated by MeVivo: based on the data collected about the user, MeVivo is able to generate personalized information. For example, like most platforms, using the user’s IP address it is possible to obtain the approximate location of the device from which the Services are being accessed. Through the name entered during registration, it is possible to make plausible assumptions about the user’s gender and through the information collected on the activity in the app, it is possible to determine the probabilities of a future usage time of the MeVivo Services.